Refund and Cancellation Policy
Rules for subscriptions, PIN purchases, failed payments and cancellations.
Status
This draft sets proposed billing practices for legal and commercial review. It is not effective until a dated final policy is published with the applicable checkout terms.
Subscriptions
A school may request cancellation by emailing kwamestonecode@gmail.com. Unless checkout expressly states otherwise, the annual licence ends on its displayed expiry date and is not automatically renewed. Fees for a service already activated are not refunded except where required by law, where a duplicate charge occurred, or where the paid service was not provided. Unpaid or reversed transactions may suspend associated access after notice where practical.
PIN purchases
A PIN is considered delivered when issued to the purchaser or made available in the account or purchase flow. Unused PINs are not redeemable for cash unless checkout or applicable law provides otherwise. Contact support about duplicate charges, failed delivery or provider reversals; include the payment reference and do not email a PIN or student record.